Frequently Asked Questions: macOS 12 Monterey


Article Id: macOS 12 Monterey Last updated date: 05-26-2022

Q. Is there a Dashboard version I should be using with macOS 12 (Monterey)
A. The latest Dashboard version can be found here:  https://www.drobo.com/docs/
Note: If using Mac M1 you must use Dashboard v3.6.1


Q. Dashboard does not detect the Drobo

A. If using Drobo 5D3 which has 3 ports, 2 Thunderbolt 3 (type USB C), 1 USB C. If using Mac that does not have Thunderbolt 3 or USB C ports, you will need an adapter. 



Mac with Thunderbolt 2 port:


 

Q. Is there anything I should be aware of when using macOS 12?
A.
1.There is a known issue that when a USB-connected Drobo is already on as the Mac is powered on or restarted, Dashboard may fail to discover the Drobo due to the driver not being loaded by the OS. The workaround is to reconnect the USB cable.​
2. In some cases when booting Drobo, the Dashboard does not recognize the Drobo and the Drobo icon may be a generic orange icon, we are aware of this issue and we are looking into this. In the interim, do the following to resolve:
- Unplug the data cable from the back of Drobo, wait a few seconds, then plug back in.
- Restart the Drobo by going to Drobo Dashboard > Tools > Restart

3. If using the Mac M1 (Silicon), see the following:  New Mac M1

4. Some may notice the Dashboard is transparent, we are looking into this. 

5. If using software like Paragon, Fusion, Paragon, Fusion, Parallels, Tuxera, Sophos, verify software supports Big Sur.
 

Q: Drobo volume is not mounting 
A: Do the following: 
1. 
* Restart the Drobo, Drobo Dashboard > Tools > Restart  
* Restart the Mac  
* Shutdown the Drobo, Restart the Mac, then power the Drobo On.

If still does not recognize: 
2. From Apple Icon, go to System Preferences 
* System Preferences > Security & Privacy > General, If you see "Some System Software was Blocked from Loading" and this references Drobo, click Allow 





* System Preferences > Security & Privacy > Privacy, scroll down and click Full Disk Access, scroll through the list on the right side. Look for any one of the following files (there may only be one):  
DDService64d 
DDAssist 
​Drobo Dashboard  


If you have any of these files, click the box to the left of the file name.  
NOTE:  Unlock the padlock to make any changes. 





3. If the Drobo is still not recognized, uninstall/resinstall the Drobo Dashboard as follows: 
  1. Quit the Drobo Dashboard 
  2. Open the Drobo Dashboard installer and select "uninstall":  What is the proper way to uninstall and re-install Drobo Dashboard
  3. When Uninstall is finished, open it again and select install. 
  4. When the installation is finished, go to System Preferences > Security and Privacy > Privacy 
  5. Find "Full disk access" on the left side of the window
  6. Now look on the right and make sure that "DDService64" on the right has a check mark by it. If it does not, then you may have to use the unlock in the lower left to unlock and then check the box. 
  7. When that is done, now open Drobo Dashboard. 
  8. Leave that open and then go to System Preferences > Security and Privacy > General the bottom half of this window you should see something along the lines of allowing Dashboard or Service to run. Please click the Allow button. 
  9. When that is done close Dashboard 
  10. Reboot the Mac.
  11. Once Mac is up and running, now power on or connect the Drobo (if it wasn’t already).
 


If the above does not resolve, follow these instructions to boot the Mac into Recovery mode for Intel and M1 Mac's. 

1. If using Intel Based Mac: 

Boot the Mac to Recovery Mode, to do this:
- Restart the Mac and Hold down keys  ⌘ + R
- Go to Utilities > Terminal and enter in:



Type In: 
kmutil trigger-panic-medic -R "/Volumes/Macintosh HD"

In the Terminal window you will see:  "Triggering Panic Medic to enable booting into: /Volumes/Macintosh HD Panic Medic done. All third party kexts have been unapproved and uninstalled from /Volumes/Macintosh HD”

Next: 
- In Terminal, type Reboot 
- When back on the Mac Desktop, you will see message with regards to Panic Medic Boot along with another Panic Medic Message stating which Driver needs to be unblocked.



- Launch Drobo Dashboard 
- Click Ok for Panic Medic Message
- Go to System Preferences > Security & Privacy > General.  You may see option to " Allow" blocked service, click  Allow
- Is the Dashboard now discovered, if not re-launch the Drobo Dashboard 

If this did not resolve, simply restart the Drobo by using the toggle switch on the back of the Drobo. 

2. If using Mac M1 (silicon), to get into Recovery Mode:

The Mac may prompt you to do Recovery Mode, to do this:

  • Click the Apple menu and choose “Shut Down”.
  • Then press and hold the power button until you see “Loading Startup Options”.
  • Click “Options” Continue 
  • From the Top Menu, select Utilities, then you will see Startup Security Utility
  • Lastly, click “Continue” and enter the password for an administrator account, if requested.


Next, you will need to change the security level:



Change Security Level, click OK.



To Quit out of Recovery mode:

At top of screen go to Startup Disk, then Shut Down.