Frequently Asked Questions: macOS 11 Big Sur


Article Id: Frequently Asked Questions: Last updated date: 11-09-2020

Updated: 11/23/2020

For Thunderbolt Accessibility, please download and install Dashboard v3.5.2. 

Select Drobo Model:
https://www.drobo.com/docs/

Q: Is Drobo be compatible with macOS 10.11, Big Sur

​A: Big Sur is compatible with the NAS (Network Attached) Drobo's and the DAS (Direct Attached) Drobo's. For Thunderbolt compatibility install Dashboard v3.5.2. 

We would also strongly encourage you to have a backup of your data, experts agree that having 3 copies of your data is optimal. This also ensures continuous access to your data in the even of natural disaster or human error. If you do not have a backup, sign up today for a free 90-day subscription of the Drobo DataProtect Program! Easily protect your data using a destination of your choice. To learn more visit:  https://www.drobo.com/drobo-dataprotect-program/
 

Q: What should I do before updating to Big Sur macOS 11? 

A: We recommend the following:

* Ensure you have a backup of the data on your computer 
* Drobo should be on latest Firmware & Dashboard:  https://www.drobo.com/docs/
* Have a minimum of 3 copies of the data that you have on Drobo:  https://www.drobo.com/drobo-and-retrospect-compatibility/
* Shutdown the Drobo during the macOS update:  How do I safely shut down my Drobo device?
 

Q: Drobo volume is not mounting

A: Do the following:
1.
* Restart the Drobo, Drobo Dashboard > Tools > Restart 
* Restart the Mac 

If still does not recognize:
2. From Apple Icon, go to System Preferences
* System Preferences > Security & Privacy > General, If you see "Some System Software was Blocked from Loading" and this references Drobo, click Allow






* System Preferences > Security & Privacy > Privacy, scroll down and click Full Disk Access, scroll through the list on the right side. Look for any one of the following files (there may only be one): 

DDService64d
DDAssist
​Drobo Dashboard 

If you have any of these files, click the box to the left of the file name. 
NOTE:  Unlock the padlock to make any changes.





3. If the Drobo is still not recognized:

* Uninstall/Reinstall the Drobo Dashboard:  What is the proper way to uninstall and re-install Drobo Dashboard