What is the proper way to uninstall and re-install Drobo Dashboard

Article Id: AA-01837 Last updated date: 11-15-2017

Please follow the procedure below to properly uninstall and re-install Drobo Dashboard on a Mac computer.
  1. Download the latest version Drobo Dashboard from Downloads and Docs
  2. Once downloaded to your desktop, double click on the Drobo Dashboard .dmg file
  3. From the Drobo Dashboard screen select UNINSTALL, follow the prompts to uninstall

Drobo Dashboard version prior to 2.5.x:

  1. Download the latest version of Drobo Dashboard for Macs from Downloads and Docs. Note the file name (e.g., ddinstaller_1-6-6.dmg) and the location where you store it.
  2. Put Drobo into Standby or Shutdown (Drobo Dashboard > Tools)
  3. When the power light has turned orange (Drobo) or otherwise turned off, disconnect the data cable (USB, FireWire, or iSCSI) from Drobo to your computer.
  4. If Drobo Dashboard is running, close it completely by clicking on the red X in the upper left-hand corner of the window, or the "X" in the upper-right corner of the window, depending on your version of Drobo Dashboard. (You may also need to click on "Drobo Dashboard" in the upper left-hand corner of your screen and select "Quit.")
  5. Please navigate to the Drobo Dashboard uninstaller, located in: Mac -> Hard Drive -> Library -> Application Support -> Data Robotics -> Drobo Dashboard.
  6. Double-click the file, Drobo_Dashboard_uninstall.app.
  7. Follow on-screen instructions to uninstall Drobo Dashboard. Once the uninstall process is complete, delete the remaining Drobo files/folders, Drobo Dashboard, Drobo, Dashboard uninstall app. Empty the trash and restart your Mac.
  8. You will be asked to enter the administrative password for the Mac. IMPORTANT NOTE: If your administrative password contains a space or other non-alphanumeric characters, please enclose the entire password with quotes (i.e. "my password" vs. my password).
  9. After the uninstall completes, find the file you downloaded from the website in step 1. Double-click the .dmg installer file and follow the on-screen directions.
  10. After your Mac restarts, open Drobo Dashboard (Finder -> Applications ->Drobo Dashboard).
  11. Connect the data cable to your Drobo device(s) and power it (them) on.
  12. Drobo Dashboard should discover any Drobo devices you have connected to your Mac.