Where can I find the Serial Number and Part Number for my Drobo device ?


Article Id: AA-01731 Last updated date: 05-15-2017

You can find your product's Serial Number and Part Number in a variety of ways.

Using Drobo Dashboard (Serial Number only):

If your product is up and running and connected to your computer, the safest and easiest way to get your serial number is by doing one of the following (also see the Online User Guide).

  • On Macs: Select “About Drobo Dashboard” from the Drobo Dashboard drop-down menu.
  • On Drobo Dashboard versions less than 2.0, click Advanced Controls -> Tools. The Serial Number and version numbers of your Drobo device are all listed in this window.
  • On Drobo Dashboard 2.0 or later, click the Status option on the Navigation menu. The Serial Number and version numbers of your Drobo device are all listed in this window.

On the shipping box (Serial Number and Part Number):

The Serial Number (S/N) and Part Number (P/N) can be found on the product label which is affixed to the outside of the product's shipping box. See example attached below.

Support Account:

If you have created a Support Account and Registered your Drobo, go to:

https://myproducts.drobo.com/login

And click on My Products

From the Drobo Diag:

You can also generate a Drobo log file from the Drobo Dashboard by going to Help and Support, click Get Diags. When the diag generates you will see DroboDiag_"XXXXXXXXXXXXXXX" ( the first 3 characters are Alphabetic, the last 9 are numbers, this is the serial number ).

Last resort: on the device (Serial Number and Part Number):

Safely shut down your Drobo device. Remove the hard drives from the Drobo device. It is critical to safely shut your device down and remove the drives before tilting, tipping, or disturbing your unit.

Once your product is safely shut down, look for its Serial Number and Part Number on the bottom of the unit. The Serial Number is 12 characters in length and starts with the letters 'TD'. The Part Number is 11 characters in length and starts with the number '9'.

On the Drobo B1200i, the Serial Number is located on the left side of the unit and begins with "DR"